Title The Routledge handbook of consumer behaviour in hospitality and tourism / edited by Saurabh Kumar Dixit.
Published London ;New York : Routledge, Taylor & Francis Group, 2017
Detail xxix, 483 pages ; 26 cm
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Added Author Dixit, Saurabh Kumar, 1979- editor
  Lee, Kuan-Huei. Coneptual foundation of consumer behaviour
  Maximiliano, Korstanje. Revisiting the sociology of consumption in tourism
  Seraphin, Hugues. Revisiting the sociology of consumption in tourism
  Ballantyne, Ronnie. Exploring tourist transformation :from need to desire to experience
  Derr, Finlay. Exploring tourist transformation :from need to desire to experience
  Jennifer Kim Lian Chan. Factors affecting tourist buying behaviour
  Kasim, Azilah. Factors affecting tourist buying behaviour
  Walters, Gabrielle. Role and influence of emotions on tourist behaviour
  Li, Shanshi. Role and influence of emotions on tourist behaviour
  Gowreesunkar, Gaitree (Vanessa). Consumer information-seeking behaviour
  Dixit, Saurabh Kumar. Consumer information-seeking behaviour
  Wood, Roy C. Now and when :reflecting on some realities of consumer behaviour in the hospitality industry
  Hindley, Ann. Ethnical issues of consumer behaviour
  Font, Xavier. Ethnical issues of consumer behaviour
  Hindley, Clare. Cross-cultural issues of consumer behaviour in hospitality and tourism
  Smith, Melanie Kay. Cross-cultural issues of consumer behaviour in hospitality and tourism
  Drewery, David. Service quality :customers' perspectives
  McCarville, Ron. Service quality :customers' perspectives
  Oliveira-Brochado, Ana. Management perception of service quality
  Rita, Paulo. Management perception of service quality
  Liu, Aijing. Measuring service quality
  Ma, Emily. Measuring service quality
  Raj, Aparna. Application of Total Quality Management in the tourism sector
  Dixit, Saurabh Kumar. Application of Total Quality Management in the tourism sector
  Ottenbacher, Michael C. Impact of music's volume and tempo on dining consumers' behaviours and perceptions of qulity
  Harrington, Robert J. Impact of music's volume and tempo on dining consumers' behaviours and perceptions of qulity
  Prayag, Girish. Service experiences in the tourism and hospitality industry :conceptualization and measurement
  Finsterwalder, Jorg. Service experiences in the tourism and hospitality industry :conceptualization and measurement
  Corte, Valentina Della. Innovations in experience
  Del Gaudio, C.tInnovations in experience
  Drewery, Divid. Service, emotional satisfaction and behaviour patterns
  McCarville, Ron. Service, emotional satisfaction and behaviour patterns
  Gowerrsunkar, Gaitree (Vanessa). Attributes influencing customer satisfaction in tourism
  Viglia, Giampaolo. Customer satisfaction and pricing decisions
  Fotiadis, Anestis. Destination image, customer satisfaction and behavioural intentions :the state-of-the art and a new research agenda
  Ma, Jianyu. Customer delight from hospitality and tourism experience
  Abdullah Tanrisevdi. Cruis passengers' travel patterns, behavioural intentions and motivations
  Pho Theng, Loo. Customer complaint behaviour
  Guchait, Priyanko. Enhancing service recovery performance through error management culture
  Cgrusty Yen Nee Ng. Antecedents of consumer loyalty
  Ladsawut, Jeynakshi. Developing a consumer loyaalty model
  Mandabach, Keith H. Customer engagement in building consumer loyalty
  Bowen, John. Consumer loyalty trends in the hotel industry
  Erika, Camille. Brand experience and loyalty
  Maria, Sandra. Relationship marketing on social software platforms
  Kladou, Stella. Destination branding and customer behavioural intentions :the case of Istanbul as a cultural destination brand
  Gretzel, Ulrike. Social media in hospitality and tourism
  Kolb, Bonita M. Social media and the desire for authentic travel experiences
  Sotiriadis, Marios. Traval review websites and interactive travel forums
  Harris, Alana. Potential for eWom to affect consumer behaviour in tourism
  Minazzi, Roberta. Travel distribution system and information and communication
  Rate, Shirley. Marketing communications in tourism and hospitality :treds and implications of an online environment
  Baker, Melissa A. Electronic customer relationship management and customer satisfaction
  Bavik, Ali. Technological advancements shaping consumer behaviour
  Adeyinka-Ojo, Samuel. Exploring consumer behaviour at slow food festivals in rural destinations
  Gardiner, Sarah. Smartphone technological advancement and consumers
  Hassan, Azizul. Usability analysis of augmented reality for tourism destination image promotion
  Tresidder, Richard. Servicescapes for hospitality and tourism consumers
  Melissen, Frans. Socially responsible and sustainable practices :how to involve tourists and guests
  Weaver, Adam. Tourism industry adaptation to a changing consumer market :a case study of New Zealand
  Potwarka, Luke R. Consumer behaviour and the Olympic Games
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